Resume
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Experience
System Administrator — Allied Solutions
Mar 2024 – Present · Carmel, IN
- Rebuilt 15+ CI/CD pipelines with Harness; replaced Octopus; ~30% faster deploys.
- Automated 25+ admin tasks with PowerShell/Terraform; ~15 hrs/week saved.
- Managed 50+ EC2 instances; AWS migration improved scalability and cut costs ~12%.
- Resolved 300+ high-priority incidents with SSMS/Datadog/logs; MTTR down ~30%.
- Built 20+ Datadog dashboards for CPU/memory/SQL; added alerting to reduce blind spots.
Technical Support Engineer II — Tek Experts
Aug 2022 – Feb 2024 · Indianapolis, IN
- Resolved 500+ tier-2 escalations across Microsoft environments; CSAT up 18%.
- Used Kusto queries to find root causes; cut repeat incidents ~20%.
- Applied 50+ hotfixes via LCS; coordinated with engineering for permanent fixes.
- Ran CJIS audits for 30+ customers; zero failures during reviews.
Education
Purdue University – School of Engineering and Technology
B.S. Computer & Information Technology — Concentration: Information Security
Certifications
- Google Cybersecurity Certificate — Completed
- AWS Certified SysOps Administrator – Associate — In Progress
- CompTIA Linux+ — In Progress
Skills
- Infra & Cloud: AWS (EC2, IAM), Terraform, Docker, VMware
- Automation: PowerShell (25+ scripts), SQL, Bash, Python, JS
- Monitoring: Datadog, SolarWinds, Azure Data Explorer
- Systems: Windows Server, Ubuntu, IIS, SSMS, Git, Jira
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