Resume

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Experience

System Administrator — Allied Solutions

Mar 2024 – Present · Carmel, IN

  • Rebuilt 15+ CI/CD pipelines with Harness; replaced Octopus; ~30% faster deploys.
  • Automated 25+ admin tasks with PowerShell/Terraform; ~15 hrs/week saved.
  • Managed 50+ EC2 instances; AWS migration improved scalability and cut costs ~12%.
  • Resolved 300+ high-priority incidents with SSMS/Datadog/logs; MTTR down ~30%.
  • Built 20+ Datadog dashboards for CPU/memory/SQL; added alerting to reduce blind spots.

Technical Support Engineer II — Tek Experts

Aug 2022 – Feb 2024 · Indianapolis, IN

  • Resolved 500+ tier-2 escalations across Microsoft environments; CSAT up 18%.
  • Used Kusto queries to find root causes; cut repeat incidents ~20%.
  • Applied 50+ hotfixes via LCS; coordinated with engineering for permanent fixes.
  • Ran CJIS audits for 30+ customers; zero failures during reviews.

Education

Purdue University – School of Engineering and Technology
B.S. Computer & Information Technology — Concentration: Information Security

Certifications

  • Google Cybersecurity Certificate — Completed
  • AWS Certified SysOps Administrator – Associate — In Progress
  • CompTIA Linux+ — In Progress

Skills

  • Infra & Cloud: AWS (EC2, IAM), Terraform, Docker, VMware
  • Automation: PowerShell (25+ scripts), SQL, Bash, Python, JS
  • Monitoring: Datadog, SolarWinds, Azure Data Explorer
  • Systems: Windows Server, Ubuntu, IIS, SSMS, Git, Jira

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